You have questions? We have answers!

How does PocketMD save physicians time?

PocketMD has significantly improved workflows by integrating all necessary physician tools into a single application. For example, it automatically validates patient health cards when appointments are scheduled, eliminating the need for clinic staff to do so upon arrival. A study with Dr. Badawi highlighted that using PocketMD saved him 3 hours daily. Clinic staff are also freed from routine deskwork, allowing them to focus on patient care and doubling clinic appointment capacity. PocketMD's philosophy is that technology should adapt to providers, not the other way around.

I already have an EMR, can I still use PocketMD?

PocketMD yields the best results when all its features are used together. However, you can use PocketMD for one or many of its powerful features.

Can you transfer my existing EMR data to PocketMD?

Yes, once you are fully satisfied with our services. Let us know and we can transfer all your patient data into PocketMD.

Does PocketMD comply with Canadian privacy laws?

PocketMD is fully compliant with PHIPA and PIPEDA regulations, ensuring the highest standards of personal health information protection. Additionally, we are SOC 2 Type II certified, demonstrating our commitment to rigorous security and data privacy protocols.

How do giving records to patients benefit physicians?

There are various benefits to a physician including better patient engagement and outcomes, better satisfaction with providers, and less litigation with the added benefit of no additional strain on workflow, and improved workflow! Better Patient Outcomes and Satisfaction with Providers: In a study of over 21,000 patients, over 95% of patients from various educational and socioeconomic backgrounds reported understanding their notes well. In another study, those from underserved communities (eg older, non-white, less educated, unable to speak English) reported most likely to benefit from reading their notes including feeling in control of their care once they are able to read their notes. Less Litigation: Access to notes can help reduce litigation by reducing medical errors and building trust. Studies have shown that 21% of patients have pointed out medical errors in their profiles when given access to their notes. Of that, approximately 42% said the error was very serious or somewhat serious. In another study that looked at those who used open notes for at least a year, 24% of doctors reported a “serious” error was identified by patients. No strain on workflow: Of the more than 250 organizations that implemented a similar open notes platform in the US, none of them reported a significant increase in time spent with patients directly or via email. In fact, most of these organizations reported a decrease in email communication. This was attributed to patients resolving their confusion by reading their notes.

I have patients who suffer from mental health disorders, would I be able to exclude sharing the notes of these patients?

Although bringing transparency into mental health can spur clinicians' fears around sharing the notes with their patients, the literature suggests that transparency might yield fruitful opportunities. We encourage the physicians at PocketMD to become accustomed to sharing the notes with all their patients. We encourage them to describe the clinical findings in ways that exemplify collaborative, and judgmental assessment. This will in turn may help patients address their mental health issues more actively and reduce the stigma they experience. This also applies to patients who have substance abuse disorders or addictions of any kind.

I am interested and want to provide feedback on how PocketMD can be improved.

We would love to hear from you! You can reach us at team@pocketmd.ca or for a more live setting email us for a link to the physician discord channel!

I want to provide feedback or suggest a new feature.

We would love to hear from you! You can reach us at team@pocketmd.ca!